Secure Hotel – Covid 19

TIME TO START!

Dear Guest, Hotel Villa Sofia will soon reopen its doors to welcome you.

We will be there for you with great sense of responsibility, attention and care to protect the health of you and of our staff who will dedicate themselves to your stay.

The health crisis caused by Covid led us into a difficult situation we would never have imagined before. The modalities the government will impose are a little different from the standards you are used to, but surely one thing will not change: our commitment to make you live your holiday in the best way.

We have prepared an operating manual, in compliance with the protocols released by the health authorities, with new health and safety measures in order to face this difficult period together and to guarantee a stay as "COVID-FREE" as possible but above all to give you one more REASON TO VISIT and choose beautiful Lake Garda and our friendliness for your holiday.

We wait for you.

Access to the hotel

Access to the hotel will be allowed only after measuring the body temperature at the entrance.

To avoid staying at the reception as much as possible guests will be asked to send the personal data of all people who will be staying in the hotel within one day before arrival and consent personal data treatment. When you arrive at the hotel, you will receive the key to the room and all necessary information for your stay in the hotel and the area. The evening before departure you will receive a printout of your bill in the room so that you can authorize payment on your credit card with a simple phone call to the reception. On the morning of your departure we will be able to say good bye without you having to wait at the reception desk.

Breakfast

There are important news, in compliance with the health indications and the protection of all our Guests and collaborators, dedicated to breakfast and catering in general:

  • - unfortunately the traditional buffet will no longer be allowed. Therefore you will find an alternative formula that will still offer a good choice of products;
  • - you will have the opportunity to enjoy your breakfast in the garden or in your room with no extra charge. In this case we suggest you to request during your booking our room category with a table inside the room or on the balcony in order to guarantee maximum comfort;
  • - all tables will be positioned at a safe distance; the staff will be equipped with gloves and masks and will change them according to the health protocol. Since we have to guarantee a certain distance between the tables and the customers and given the spaces available, it is very likely that on busy days the breakfast service will be organized on reservation and therefore respecting certain times;
  • - the bar service, including the pool service will be carried out only with take-away products 

Swimming pool and Jacuzzi

We will soon receive final directives for the management of the swimming pool area and the Jacuzzi. They will certainly concern the distance between sun beds and the limit of persons inside the pool. Given the spaces available, it will be very likely that everything will be managed upon prior reservation. 

Our commitment to cleanliness

Hygiene and cleanliness standards have always been very important to us and we are implementing further measures to ensure a guarantee of disinfection for the safety of our Guests and our employees. 

Health, safety and employee training: health, safety and training of our employees are essential for an effective cleaning plan. Here are some of the supportive actions that we offer our staff:

  • - Hand hygiene: correct and frequent hand washing, even with the help of disinfectant gels, is a gesture of primary importance to combat the spread of viruses and at the same time guarantees the health of our staff and of our Guests.
  • - Constant training: in addition to training on hygiene protocols, hotel employees are also receiving constant communications related to COVID-19.

Cleaning protocol:

  • - Cleaning products: the traditional cleaning products envisaged by the national health protocols have been implemented with medical products for disinfection.
  • - Rooms: in addition to traditional cleaning, after departure and before the arrival of the new guests, the room will be completely disinfected, paying particular attention to objects that are touched more frequently.
  • - Common spaces: access to the hotel will be allowed only after measuring the body temperature at the entrance. The use of air conditioning in the common areas will be limited to particular circumstances but fortunately the conformation of the building allows a good exchange of air. The frequency of cleaning of the common areas has been increased, focusing on the disinfection of objects and places of high contact and attendance, such as the reception desk, lifts and lift buttons, door handles, room keys etc. In each common area there will be hand sanitizer gel dispensers; entry/exit and staircase ascent/descent have been set up within the building in order to maintain an adequate distance between guests.
  • - Areas closed to the public: In spaces occupied only by employees, the frequency of cleaning has been increased, paying particular attention to the disinfection of the most frequented places, such as staff entrance, changing rooms, laundry, office and catering areas. 

Terms of cancellation

Hotel Villa Sofia will ensure maximum flexibility for customers during this difficult season 2020. 

  • - Guests with non-refundable prepaid reservations, booked on our website or directly with our booking office, can change the date of stay* free of charge, on condition that the stay is made by May 10th, 2021.
  • - Guests with existing refundable reservations for any future arrival date, booked on our website or directly with our booking office, can change the date of stay* free of charge or even cancel up to 24 hours before arrival, on condition that the modification or cancellation occurs by June 30th, 2020.
  • - Guests who make new reservations for any future arrival date on our website or directly with our booking office from today until June 30th, 2020 can change* or cancel free of charge up to 24 hours before the arrival date.

* Please note that changes will be subject to availability and to an eventual difference in price. 

Warning: these terms do not apply to travel related to group bookings. Guests with reservations within a group booking (for example for meetings, events or conferences) should consult the terms relating to their booking or contact the tour operator for more information.

Garda Lake

The Luxury hotel Villa Sofia on Lake Garda is an oasis of peace where you can enjoy the natural beauty of the park and relax near the splendid swimming pool. The hotel offers an efficient bar service with delicious snacks and drinks and a light lunch menu with tasty dishes that can be enjoyed by the pool.

In case you need a boat parking, a buoy is available at 700 m distance right in front of the Hotel Savoy Palace at a cost of € 15.00 per day.

Prenota